Program Director & Human Resource Coordinator

Summer Operations:

• Supervises all camp program areas and ensures all activities are run in a safe and fun manner according to Roughing It’s procedures.
• Supervises all program staff and ensures they follow Roughing It policies and procedures, including personnel policies, dress code, safety policies, and HRI (Heat Related Illness) policies.
• Oversees camp schedule and ensures all staff follow the camp schedule.
• Oversees activity programming meets key objectives for engagement and skill development appropriate for camper group levels (PreK to 10^th grade).
• Oversees end-of-session camper evaluations/awards and provides support to program staff to complete high-quality camper evaluations that are personalized to each camper.
• Oversees and manage performance evaluations for all staff.
• Provides performance evaluations for program heads and assistant heads.
• Tracks staff absences and plans for coverage with camp administrators. Coordinates with the payroll administrator to ensure all absences are accurately accounted for and staff are correctly paid.
• Acts as a substitute program head or counselor as needed.
• Continually collaborates with all camp administrators (Head Counselor, Unit Leaders, Transportation Coordinator).
• Ensures program heads conduct weekly staff and safety meetings.
• Acts as a liaison between the camp directors and the program heads and staff.
• Plans, organizes, and supervises the schedule for special days, including: Open Houses, Sample Camp, 4th July Family Picnic, Overnights, Parents Closing Circle, Parents Visiting Day, Staff Events, Staff End-Of-Summer Party.
• Plans and executes special events and programs (on-site and off-site trips if scheduled).
• Organizes and supervises summer site setup and takedown at RI sites (Reservoir, Pool, Training Center, etc) and ensures all staff are oriented to all policies involving site setup/takedown.
• Supervises special projects related to Roughing It facility and site improvements.

Staff Training:

• Organizes and runs admin training (usually Memorial Day weekend). Ensures program heads are trained and prepared for staff training week.
• Organizes and runs staff training (the week before start of camp).
• Organizes staff communication for in-service training and camp notifications.
• Ensures all staff have complete required online and in-person training prior to the start of work.
• Coordinates hiring and make-up training for staff hired during the summer (late hires)
• Organizes and runs summer staff meetings every other Tuesday, 7:00-9:00pm.

Year-Round Operations:

• Supervises special projects in areas of program development, facility and site improvements.
• Overseas staff recruitment, hiring, training, and onboarding for all summer and year-round positions.
• Plans and conducts all staff trainings and special events

Summer Staff Rehire:

• Communicates with current and alumni staff, builds relationships, and tracks return status.
• Plans staff appreciation activities and special events
• Evaluates and provides recommendations for rehiring of summer staff.
• Evaluates and provides recommendations to promote staff to administrative positions.
• Organizes job offers and send out offer letters to staff.
• Organizes annual staff mailings

New Staff Recruitment:

• Recruits top quality applicants.
• Posts, maintains, and tracks job listings and advertisements.
• Coordinates staff referral and alumni programs
• Creates staff recruitment media and email newsletters.
• Establishes contact with colleges and high schools to recruit staff.

Staff Hiring and Onboarding:

• Oversees the hiring and onboarding process.
• Evaluates applications and selects top candidates to interview and hire.
• Maintains and updates staff databases for applicants and hired staff.
• Sends follow-up communication with applicants and hired staff.
• Schedules interviews and sends out reference checks.
• Assists with staff interviews and selection process
• Sends job offers and employment forms once staff are hired
• Coordinates and tracks staff onboarding, training, and orientations.
• Performs audits and ensures all employment forms are completed and on file.
• Monitors and ensures all staff are certified for all job requirements.

 General Office Support:

All year-round staff assist in general support duties to help our office run smoothly and make camp an exceptional experience for our families.

• Customer service: servicing camper families and prospective customers including daily communication (phone and email).
• Serves as camp receptionist and the friendly routing of all telephone communication.
• Answers questions about camp, aids customers with their account, and assists families registering for camp.
• Assists or serves as camp receptionist and the friendly routing of telephone calls.
• Scans, uploads, and organizes files, and online record management.
• General office upkeep: supply ordering, organization/upkeep of facilities.
• Represents Roughing It at open houses and community events.
• Assist sales, marketing, and other areas of the camp organization as needed.